At Xcello, we take your privacy and security seriously. This privacy policy outlines how we collect, use, and protect your personal and financial information when you use our digital trading platform.
Information we collect:
When you register for an account on Xcello, we collect the following information from you:
- Name
- Email address
- Phone number
- Mailing address
- Government-issued ID (for identity verification purposes)
- Financial information, such as bank account details or payment card information
In addition to the above, we may also collect information about your trading activities, including transaction history and trading preferences.
How we use your information:
We use the information we collect from you to:
- Verify your identity and ensure compliance with regulatory requirements
- Process transactions and manage your trading account
- Provide customer support and respond to your inquiries
- Customize and improve our services
- Send you promotional offers and updates about our platform
We may also use your information for internal research and data analysis to improve our services and develop new features.
How we protect your information:
We employ strict security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, and destruction. This includes encryption of data transmission, regular security audits, and restricted access to your information.
Disclosure of information:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may disclose your information to third-party service providers who assist us in providing our services, such as payment processors, identity verification services, and regulatory authorities as required by law.
Retention of information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required by law. Once your information is no longer needed, we will securely dispose of it in accordance with our data retention policies.
Your rights:
You have the right to access, rectify, and delete your personal information held by Xcello. You may also request to restrict or object to the processing of your information. To exercise your rights or if you have any questions about our privacy policy, please contact us at support@xcello.co
Changes to this privacy policy:
We may update this privacy policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any material changes to this policy by email or through our platform.
By using Xcello's digital trading platform, you consent to the collection and use of your information as outlined in this privacy policy.
Last updated: 12/04/2024
If you have any questions or concerns about our privacy policy, please contact us at support@xcello.co